I have several things I’m trying to do at work while I’m answering calls and hanging on to my sanity. It’s neat to have something to be put in charge of and take responsibility for.
Project 1: Update the Help Desk Website Copy
Myself and the hourly full-time guy are in charge of updating the Help Desk web site so that it contains more accurate information. They’ve adopted Red DOT as our content management system (CMS), but the content itself is really outdated.
Project 2: Presentation on our Student Self-Service Portal, we’ll call it MySTUFF (fictionalized for anonymity).
Friday our entire team is giving a presentation to the student services group (they handle registration, fee and fine payments, advising, and other student things) on our online portal where students register for classes and pay fees and do all the things the SSG is in charge of handling. The basic premise behind this is we want both our team and their team to be as helpful as possible to new students when they call in this time of year with problems logging in or not having an account yet, or setting up their email.
Project 3: (Personal) Read Rules for Renegades by Christine Comaford-Lynch.
I’ve read the first chapter of this book so far, and it’s pretty engaging. A lot of this book is about self-confidence and defeating the demons within, so to speak, but it’s a good motivational book so far. I want to try and finish it by the end of the week so I can return it and tell my boss if it’s any good.
There you have it, a small glimpse into my work world. Hope you enjoyed it, I’ve got to get back to it.